Weekly, Biweekly or Monthly Service
Mow & Edge Grass, Cut & Spray Weeds in the rock, Keep Tree canopies at 6 Ft*, Trim
Bushes as needed, Blow, Rake rock as needed, Check Irrigation for leaks*
How do I pay?
Almost all of our customers pay by credit card. We automatically run your card on the working day before your service. Payment is always due at the time of service – if payment isn’t available we will usually skip the service.
What day will you come, is there a set time, and do I need to be there?
1) We will give you a set day and you can count on us to be there then. The only exceptions are holidays (we’ll come a day or two early or later) or if the weather is really nasty – in which case we’ll call & reschedule. If we decided we are unable to do the service due to weather we will reschedule as quickly as possible.
2) There is no set time. We’re sorry but we aren’t able to accurately predict what time we’ll be at your property (but we’ll definitely be there!). The time we arrive can also change from service to service.
3) You don’t need to be there. Please just make sure we have access to the yard and pets are put away.
4) If the service is skipped due to customer request, no payment, or no access, we will just return for the next scheduled service. Because we will have more work to catch up on, we discourage skipping and may need to charge extra for the next visit.
5) If we are able to do part of the service but not everything (e.g. the grass is too wet to mow or the gate is locked) we will do what we can and catch up at the next service with no discount.
6) If we miss a maintenance service other than for weather or a holiday, we will do a service for free!
How often should I have maintenance done?
1) You can change your frequency at any time – just contact us and we’ll get you a revised price.
2) For most yards we recommend bi-weekly service (every 2 weeks). If you have grass, there are some times during the year the grass will be growing very quickly so you may need service every week. Monthly service (every 4 weeks) is discouraged as most yards will look very messy by the time we get back. We don’t offer service any less frequently than monthly and bi-weekly is the least frequent service if you have grass.
3) The price you pay is based on consistent service, so we ask that you not skip services, even if there doesn’t seem to be much to do. We try to keep the price stable all year whether there is more to do than average or less.
4) If you have lots of weeds in your yard, monthly service won’t be enough to control them. The weeds will germinate, grow, and drop new seeds several times before we return. Pre-emergent weed spray can help to control that cycle – or you could choose more frequent service. If the weed is bermuda grass in your rock, pre-emergent won’t help – the grass must be sprayed (with a post-emergent) frequently, several times, to kill it.
What is included in regular maintenance – and what isn’t?
Regular maintenance will include:
– Mow & edge the grass (if any)
– Trim bushes as needed (up to 6 ft)
– Cut & spray weeds in the rock & hardscapes
– Blow (then remove that debris)
– Check irrigation for leaks (monthly – or quarterly if service is monthly)
– Keep tree canopies at 6 feet (Our intention is to lift up the canopy of larger trees with a trimmer so you can walk under them. If larger branches would need to be cut, that is not included. Citrus trees and very small trees shouldn’t be raised that high so we don’t. We treat small palms (pigmy or mediterranean fan palms) as bushes but other palms are not included)
Yard Maintenance will go a long way toward keeping your yard looking good but there will definitely be times when you need to do more than just maintain.
Some of the things that are NOT included but are available include:
– Weed control in the lawn
– Tree and Palm Trimming
– Irrigation Repair or installation
– Plants & Rock
– Pre-emergent Weed Spray (to kill seeds so new weeds don’t constantly pop up in rainy seasons)
We’re sorry but our guys don’t pick up dog poop.
What if I have a concern or problem or I want something done differently?
1) We want you to be happy. Please be nice to us – we’ll do our best to help.
2) There is an English speaker on every crew. Feel free to talk to him. For permanent changes, payment questions, scheduling, more significant issues, or if you’re not home during service, we encourage you to contact the office by phone or email.
3) We appreciate it when you let us know about something you’ve noticed. Because you’re probably at the house far more than us, we assume you’ll see things that we don’t.
4) The most common special request is to trim bushes more, or less, frequently, or at a certain height. Please just let us know what you want. The guys are only equipped to trim bushes up to about 6 feet.
5) Everyone has different opinions on how to maintain their yard so please let us know what you’re thinking. What seems obvious to you, may not be how most other people want their yards maintained, or what is included in your price, or how we have chosen to do business. If you would like to request something be done differently please just contact us. If we can’t service your yard as you desire, we’ll tell you and you can cancel at any time.
6) Please be patient with minor problems, in landscaping we are never able to achieve perfection.
7) If we break something, we will generally pay to replace it. Valuable or fragile items need to be put away while we are working. Leaf blowers blow air at about 200 miles per hour so old or plastic landscape lights will fall apart – sorry but we can’t stand behind those (or other similarly fragile things).
8) If there is a warranty issue … We stand behind our work. For issues with maintenances we will need to know within a few days so we can evaluate and correct the issue. For tree trimming and other clean up work the warranty is 10 days. There is a 90 day warranty for plant installation*, trellises, sod installation*, and irrigation repairs. There is a 2 year warranty on replacement timeclocks, valves, drip or sprinkler system installation (except the heads) and new lighting (except the bulbs). Sorry, but there is no warranty for overseeding. *Exceptions to the plant & sod warranty: Annuals have no warranty. Many plants temporarily struggle so we don’t replace them unless they are dead. The plant and sod warranties only apply if we supply the plants and water is set to our schedule. We stand behind our work but we can’t be responsible for factors outside our control such as acts of God, weather, pests, misuse, etc.
When should I do stuff (Seasonal stuff)?
1) Tree trimming. It’s OK to trim most trees in Arizona all year. Citrus trees are the big exception (see below). The absolute best time to trim and thin deciduous or semi-deciduous trees is winter (December and January) – including Sissoo, Elms, Ash, Ficus, Tipu, Willows, Mulberry. For most non-deciduous trees, summer is the best time for trimming (May to August) – including Mesquite, Acacia, Palo Verde, Pines. Citrus should be trimmed in early spring (February and March). We recommend trimming palms when their seed pods come out around June.
2) Frosts & colder weather. Most plants will handle cold weather & mild frosts. Some will turn brown but will come back & flourish in the spring (e.g. Lantana, Bougainvillea, Orange Jubilees, Canna Lilies). Others will get “frostbite” so they will be partly brown and will not regenerate quickly, however they rarely die (e.g. Ficus trees, Boxwoods). A few may die – primarily tropical or newly established plants. Most people just allow their shrubs to brown and have them trimmed back in the spring – so you don’t need to do anything special unless you have sensitive plants or there will be a severe frost in the low 20’s or below (in a severe frost you should definitely try to cover your plants with a sheet, bag, or tarp overnight). Because many plants are brown & look dead in the winter, but are actually only dormant, we recommend waiting until mid-March to decide if a plant should be removed.
3) Monsoon season in Arizona is June 15 to September 30. It is still very, very hot – but you can also expect strong winds, lightning, some heavy rain, and an occasional haboob (dust storm). We recommend trimming any trees with a dense canopy that might be blown over and any that are touching your house – especially desert trees like Mesquite, Palo Verde, and Acacia. You should consider changing the battery on your timeclock to keep the programmed settings if the power goes out.
4) Weeds pop up all year but especially after it rains. We recommend pre-emergent weed spray to reduce new weeds germinating in your rock before the rainy seasons (so in June and December). Bermuda grass isn’t effected by pre-emergent so if it’s growing in your rock areas it will need to be sprayed more frequently.
5) Shrubs do best when planted in spring (March, April) or fall (October, November). Aggressive cut backs to reduce the size of a plant (e.g. sage) are most successful in spring for most species. We also recommend stumping Mexican (Red) birds of paradise in December.
6) Grass/ Overseeding. Bermuda is the grass that can survive Arizona summers – however, it goes dormant in the winter (note, it doesn’t die unless you completely stop watering it). Those who wish to have green grass during the winter will have their lawn overseeded with a winter rye blend. The overseeding process begins in September. In the spring, the rye will die off and the bermuda will come back through.
7) Watering. Every living thing needs water to survive and thrive and our infrequent rains are rarely enough unless a mature tree or shrub’s roots are getting water from a neighboring yard. We try to keep our recommended watering schedule simple so we use a summer schedule when daytime temperatures are mostly over 90 degrees – May to October – and a winter schedule from November to April.
8) Fertilizing. We recommend fertilizing all plants & trees in April and September. We recommend an additional fertilizing of Citrus & Queen Palms in February (so 3 times per year). Grass should be fertilized at least in April and August – plus, if overseeding, in October and January.